Returns

 

HOW TO RETURN AN ITEM TO US

If you wish to return an item to us please email us at info@byemma.ie

We will provide you with full instructions. Please do not send an item back to us without emailing us first and receiving confirmation to proceed. 

The item(s) being returned must be unworn and in the same condition as which they were received. Items must be returned within 14 days of receiving them with all the original packaging.  Failure to comply with these instructions may result in no refund.

This does not effect your statutory rights.

Refunds

When we receive your item, our returns department will check the item is in its original condition to ensure its eligibility for a refund. We will process your return as quickly as possible and you will receive an email to advise when your return has been processed. 

FAULTY ITEMS

Faulty items must be returned using the same process described above within 30 days of your purchase receipt. We cannot exchange or refund items which have tarnished or discoloured due to excessive wear.

Please take care when trying on chains as due to their delicate nature. Please refer to our Jewellery Care Page